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User Agreement

1. General Provisions

1.1. TunService offers the opportunity to use its services by Internet users (hereinafter referred to as the "User") under the terms of this User Agreement (hereinafter referred to as the "Agreement", "User Agreement"). This Agreement shall enter into force from the moment the User expresses his consent to its terms in accordance with clause 1.4 of this Agreement.

1.2. TunService provides Users with access to services, including downloading, analyzing and modifying files. All currently available services, as well as their development and/or the addition of new services are the subject of this Agreement.

1.3. Use of TunService services is governed by this Agreement, the Privacy Policy and the terms of use of certain services. This Agreement may be changed by TunService without notice, and a new version of this Agreement shall enter into force from the moment it is posted on the Internet at the address specified in this paragraph, unless otherwise specified in the new version of the Agreement. The current version of the User Agreement is always available at https://tunservice.ru/agreement.

1.4. By starting to use any services/certain functions or by completing the registration procedure, the User is considered to have fully accepted the terms of this Agreement without any limitations or exceptions. If the User does not agree with any provisions of this Agreement, he/she must not use the services TunService. If TunService makes changes to this Agreement in accordance with paragraph 1.3 of this Agreement with which the User does not agree, he/she must stop using the services of TunService.

2. Purpose of processing users personal data:

2.1. In order to use certain TunService services or certain functions of the services, the user must register to create a unique account.

2.2. When registering, the user must provide correct and complete information requested in the registration form and regularly update such information. If the user provides incorrect information or TunService has reason to believe that any information provided by the user is incomplete or invalid, TunService may, at its sole discretion, block or delete the user's account or prohibit the user from using any services (or certain features).

2.3. TunService reserves the right to require the user to confirm the information provided upon registration and to request supporting documents at any time. Failure to comply with these requirements may be considered by TunService as providing invalid information and result in consequences in accordance with clause 2.2. If the user information specified in the documents provided by them does not match the information provided during registration, or if the information provided during registration does not allow to identify the user, TunService reserves the right to prohibit the user from accessing their account and using TunService services.

2.4. Any personal information of the user contained in the user account will be stored and processed by TunService in accordance with the Privacy Policy (https://tunservice.ru/policy).

2.5. Methods of accessing the user account.

2.5.1. When registering, the User must provide a valid email address (which is used as the login) and password to access the account. TunService may prohibit the use of certain logins and set other requirements for the login and password (length, allowed characters, etc.).

2.6. The User is responsible for the security of the means of access to his/her account chosen by him/her and the confidentiality of such means. The User is responsible for any actions (and their consequences) in the TunService services through his/her account, including the voluntary transfer by the User of information necessary to access the User's account to third parties under any conditions (including contracts or agreements). Any actions in the TunService services performed through the User's account are considered to be performed by the User, except for cases when the User, as provided in paragraph 2.7 of this Agreement, notifies TunService of unauthorized access to the TunService services through his/her account and / or any other violation (suspected violation) of the confidentiality of the selected means of access to his/her account.

2.7. The User shall promptly inform TunService of any cases of unauthorized (not authorized by the User) access to the TunService services through his/her account and / or any violation (suspected violation) of the confidentiality of the selected means of access to his/her account. For security reasons, the User must safely log out of the system after each session (the "Log Out" button) when using TunService services. TunService shall not be liable for any possible loss or damage to information, as well as for any other consequences arising from the User's failure to comply with this part of this Agreement.

2.8. Using the User's account.

2.8.1. The User may not reproduce, copy, sell, resell or exploit for commercial purposes any portion of the TunService Services (including content available to the User through the Services) or access to the TunService Services, unless TunService has given permission to do so or it is expressly specified in the User Agreement for any Service.

2.8.2. Certain categories of User Accounts may limit or prohibit the use of certain TunService Services or some of their parameters if required by the registration or user terms governing such Services.

2.9. Account Termination.

2.9.1. TunService may block or delete a user account, as well as prohibit access through any account to some TunService services and remove any content without explanation, including in cases of the user's violation of the terms of this Agreement and the terms of any documents listed in paragraph 1.3 of this Agreement, as well as in the event of failure to use the service.

2.10. Deleting a user account.

2.10.1. The user may at any time delete their account on all TunService services or, if such an option is available, terminate their account in relation to certain services. To delete an account the user must send a request to the support service: support@tunservice.ru.

3. General Terms of Use and Storage

3.1. TunService may impose restrictions on the use of services for all users or certain categories of users (depending on the user's location, service language, etc.), including: availability/unavailability of certain service functions, storage period for tasks or files and any other content, maximum number of tasks or files by one registered user, maximum file size or disk space, maximum number of uses of services in a certain period, maximum content storage period, special parameters of downloadable content, etc. TunService may disable automated requests to its servers, and may stop accepting any automatically generated information.

3.2. TunService may send informational messages to its users.

4. User Content

4.1. The User is responsible for ensuring that any content posted by him/her complies with the requirements of the legislation, including liability to third parties if the posting by the User of any content or its contents violates the rights and legitimate interests of third parties, including the personal non-property rights of authors, any other intellectual rights of third parties and/or intrusion into other objects of intellectual property.

4.2. User acknowledges and agrees that TunService may use User's content at its discretion and may reproduce User's content to ensure compliance with the technical requirements of a particular service.

5. Terms of Use of the TunService Service

5.1. The User shall be liable to third parties for any actions related to the use of the TunService service, including any actions that result in the violation of the rights and legitimate interests of third parties, as well as compliance with the law when using the TunService service.

5.2. When using the TunService service, the User shall not:

5.2.1. violate the rights of third parties, including minors, and/or cause harm in any way;

5.2.2. impersonate any other person or representative of an organization and/or community without appropriate authority;

5.2.3. assist any actions aimed at violating the restrictions and prohibitions established by this Agreement;

5.2.4. otherwise violate the law, including international law.

5.3. To process files, the User must create processing tasks (hereinafter referred to as the "Processing Task").

6. Exclusive Rights to Services and Content

6.1. Any objects accessible through the TunService services, including design elements, ECU files, text, graphics, illustrations, video, software, databases and other objects (hereinafter referred to as service content), as well as any content posted on the TunService services, are the exclusive property of TunService, users and other copyright holders.

7. No Warranties, Limitation of Liability

7.1. The user uses the TunService services at his/her own risk. The services are provided "as is". TunService does not bear any responsibility, including for the suitability of the services for the user's purposes;

7.2. TunService does not guarantee that the services meet or will meet the user's requirements; that the services will be provided without interruption, quickly, reliably and without errors; that the results obtained with the use of the services are accurate and reliable and can be used for any purpose or in any capacities (for example, to identify and / or confirm any facts); that the quality of any product, service, information etc. obtained through the services will meet the user's expectations;

7.3. Any information and/or materials (including ECU files, downloadable software, messages, any instructions and manuals, etc.) accessed by the user through the TunService services may be used by the user at his/her own risk, and the user is responsible for any potential consequences of the use of such information and/or materials, including any damage to the user's or third party's computer, any damage to the user's or third party's vehicle, or any other damage;

7.4. TunService shall not be liable for losses arising from the user's use of the TunService services or individual parts/functions of the services;

7.5. If the user has any complaints about the quality of TunService services, the user should contact the support service by email support@tunservice.ru.

8. Other Provisions

8.1. This Agreement is the entire agreement between the User and TunService regarding the procedure for using the Services and supersedes all previous agreements between the User and TunService.

8.2. Nothing in this Agreement shall be construed as an agency, partnership, mutual activity, employment relationship, or any other relationship not expressly specified in this Agreement.

8.3. If for any reason one or more provisions of this Agreement are found to be invalid or unenforceable, this will not affect the validity or enforceability of the remaining provisions.

8.4. TunService failure to take action in the event of a breach by the User or other users of the provisions of this Agreement does not deprive TunService of the right to take measures to protect its interests in the future and shall not be considered as a waiver of TunService rights in the event of any future similar or identical breaches.

9. Refund Policy

9.1. The maximum period during which the User may file a claim regarding the quality of file processing is 30 days. This period begins when the order is paid for. This period will be calculated for each processing task independently and will not be transferred to other processing tasks.

9.2 To submit a claim, the User must send an email to support@tunservice.ru from the email address the User uses in their account. The User acknowledges and agrees that claims will not be accepted unless they are sent to support@tunservice.ru from the email address the User uses in their account. The claim can only be processed during technical support business hours - Monday-Friday, 9:00-17:00 Moscow time.

9.3. The User must provide detailed information in the claim about the problems with the processing task, including a description of the problem, photographs, screenshots and any other information confirming the existence of the problem. Upon request TunService, the User must provide any additional information about the problem.

9.4. The User acknowledges and agrees that TunService has the first right to correct problems with the processing task specified by the User. The User must wait until TunService corrects the problem or notifies the User that the problem cannot be corrected.

9.5. A refund may only be made if all of the following conditions are met:

9.5.1. if the conditions of paragraph 9.1 of this Agreement are met;

9.5.2. if the conditions of paragraph 9.2 of this Agreement are met;

9.5.3. if the conditions of paragraph 9.3 of this Agreement are met;

9.5.4. if TunService has acknowledged that there is a problem and notified the User by email;

9.5.5. if the conditions of paragraph 9.4 of this Agreement are met.